We’re often asked by interview candidates what an “average” day is like in the STEAK offices. Amongst the regular posts we make about digital industry topics, we’re posting a series of “day in the life” pieces to give candidates a flavour of what it’s like to work at STEAK, under the title “STEAK Digital Days”.

Here’s the latest by STEAK Co-Founder and COO, Duncan Parry.

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Last week marked the close of the ‘Palentine’s day’ competition that STEAK’s social team developed for the take away chain, Just-Eat. They wanted to avoid the cliché of marketing around Valentine’s Day by doing something different. STEAK custom built a Facebook app to reward existing fans with a fun piece of engagement around Valentine’s Day.   [Read more →]

By Adrian Goodsell, The Wall, 30th January 2012

Looking for a huge numbers of fans? Can’t wait a second longer? Then read on, this blog post is for you…

1. Buy your fans
This is definitely the easiest way to guarantee a following fast; decide how many ‘fans’ you want then simply go to any dodgy-looking site (probably via a Facebook ad) take your wallet out (remember to stick your head in the sand) et voila, success! But wait a second; by definition once you directly pay for a relationship what does that relationship become? What does it really mean? There’s a very obvious analogy here, one that doesn’t involve any love at all…

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By Peter Wood, The Wall, 26th January 2012

Social media has clunked its way through many evolutions over the years. The past four has seen the digital world settle into a social rhythm. Facebook being the daddy of them all, Twitter is the cooler, younger kid on the block, and LinkedIn taking the lead as the place to hang out to talk serious stuff. The commonality with all of those platforms is they are essentially for everyone. The barriers to entry are extremely low. Most tech savvy people will generally have those three, even if they’re not active in all three (I bet everyone who reads this has all three).

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By Peter Wood, The Wall, November 4th, 2011

LinkedIn have been bevering away over the past few months making subtle improvements to their channel. The two stand out innovations are the ‘Ads by LinkedIn Members’ and the company status update.

One of the most pressing conundrums in B2B social marketing is working out ways to seed the content you’re creating into places where people are genuinely interested and grateful to receive it. Creating the content with the right company isn’t a problem; trying to share it in an organic way without spamming however, is time consuming and very manual.

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By Peter Wood, The Wall, 2 November, 2011

Manchester United have struck a deal with Sapient Nitro to become their global digital agency and as part of that deal, word has it they’re going to create a social media platform that will allow the club to engage directly with their online fan base of nearly 660million.

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By Peter Wood

Facebook has always been about driving engagement, the problem they’ve had over the past few years is that their mechanism for engagement hasn’t gone much further than the inflexible ‘Like’ button, a share, or, if you’re lucky, a comment or two. This was great while it lasted, but it did open brands pages up for social media black hat techniques. We’ve seen a well-known socially irrelevant brand up their likes by 5,000 in the space of a week and take unprecedented engagement from people, that if you investigate, either work for their PR agency, or are praising the price of a product they’re ineligible to purchase. 

All very naughty and not in the spirit of organic brand growth.

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Steak’s Social Media guru Peter Wood delves into the world of premiership footballers to examine how effectively players and clubs are harnessing the power of social media to engage with their loyal fans, and who could be doing more.

Peter’s findings, published in this week’s The Drum, explore the growing online communities passionately commenting and blogging about football.  As Arsenal’s Head of Marketing Charles Allen put it, ‘We recognise we can’t accommodate all our Arsenal fans inside Emirates Stadium, but via social media we can give them a taste of Arsenal wherever they are in the world.’

You can read the full article here.

By Duncan Parry, Search Engine Watch,  July 20, 2011

Friends. Followers. Contacts. Circles. Social networks can be fun and productive for work or pleasure.

But social networks are also time consuming – more than most of us probably care to admit. With the average person reported to have 130 friends and growing on Facebook alone, the continuous flow of updates from individuals and organizations is overwhelming. From that page you liked on Facebook, to that industry pundit you follow on Twitter, and many others in between, everybody is updating, tweeting, posting, liking, checking in, sharing, +1ing…

Here’s the thing. It’s too much. Admit it. You’re overwhelmed.

I’ve declared a few times on Facebook and Twitter my plans to carry out a cull. A few people or pages get dropped. But…what if that person notices? What if that ex-colleague goes to work somewhere interesting? What if I miss that industry announcement or insider tip? Better not be too harsh, better stay connected.

I’m now on five social networks – four public ones and one closed network for work (Yammer). This week I’ve faced the truth: it’s too much. Time for a cull. But where to start?

Facebook

I know instinctively that Facebook is my personal space – it’s where friends and family share photos and post personal updates. It’s where I go to get away from work – not to blend the personal and professional.

Step one: un-friend work-only contacts and pages. Step two: move them to LinkedIn or Twitter depending on their social media activity; do I want to only keep in contact with them (LinkedIn) or read what they have to say (Twitter)?

Twitter

I maintain several accounts for myself and work, and the work accounts have clear objectives and strategies. My own, I freely admit, doesn’t. It’s a collection of personal and work interests, and I’m a generous follower.

Time for a change. This is the worrying bit – do I follow my instinct, and cull anybody I don’t regularly find useful? Will I miss out? What will happen to my follower volume? Should I care?

I’ve decide to not rush in here – analyzing hundreds of followers and then making bulk changes, whether un-following or adding them to lists, isn’t particularly easy and I’ve yet to find a tool with all the functionality I want to speed this up. Instead, I’m removing accounts I don’t find useful when I see messages from them – cleaning up my Twitter stream as I go.

LinkedIn & Yammer

LinkedIn is the easiest to keep under control – I’m cautious of adding anybody who approaches me (especially recruiters). Yammer, as a B2B network, is even easier to keep relevant – I have 100 percent control over groups and who I follow (OK, so I’m an admin, which helps.)

Google Plus

Now that’s a blank canvas. So how will I avoid repeating the mistakes I’ve drifted into on Facebook and Twitter?

Circles. I’ve immediately setup three – Work, Family & Friends and Acquaintances. I know I’ll add a further one for “Hobbies & Sports” when businesses and organizations have official pages. I might split my work circle up in future – but I’m keeping them small, and have already started consciously ignoring some followers who I don’t want in my circles.

Social Media Relevancy

If I used to be your friend on Facebook, or I no longer mutually follow you on Twitter, sorry. Relevancy has been one of the underpinning characteristics of the biggest success story of digital – search – and the same applies to social media.

Life’s too short, too busy, and too rushed for the irrelevant. For that attitude, I won’t apologize.

Thursday’s revelation about Facebook was staggering not only in its audacity but also because it proved that the kings of social actually don’t have much savvy when it comes to the basics of the medium.
Facebook employed a top PR agency Burson-Marsteller to plant malicious stories about Google and their ‘social search’ in the online press. They approached blogger Chris Soghoian with a view to ghost writing a story about privacy concerns regarding Google, he played along with the PR giant long enough to acquire enough e-mail evidence to conclude Facebook was behind the request. He then did what any right minded blogger would do, he went public…

It seems strange to me that a company who have a business model so deeply entrenched in genuine consumer opinion would opt to bribe bloggers with content inducements to disseminate bad press about a company that is hardly the poster child of good press.

Facebook fundamentally misunderstood the key driving factors behind being an esteemed blogger. It’s not about the money; it’s about the prestige of being a thought leader in whichever area their passion lies. Show me a blogger concerned about money first and foremost and I’ll show you a bad blogger.

Many businesses struggle with outreach because of this very reason. They’re still living in the days of media buying, a time when commodity purchasing was essential to the survival of publications. Times have changed, most bloggers write for to love of the medium, buying opinion is insulting and infuriating and the fact that a giant of the social media world made this mistake is incredibly ironic.

Our approach to bloggers is a simple one, be social, listen and never assume.

If there was a dislike button on this whole affair, I’d be clicking it…

Peter Wood, Social Media Account Manager